Pretoria, Gauteng · Serving South Africa
Website support that begins with a careful review.
A broken feature, plugin change or suspected malware needs a clear view of the site before anyone makes changes. IDJoy can assess the issue and confirm a safe repair scope.
Discuss website support and recoveryScope & preparation
Protect the existing site before changing it.
A site audit, plugin change and malware response require different access and recovery steps. We first identify the platform, symptoms and backup position, then confirm what can be investigated and changed.
Bring a clear brief.
Share the site URL, what changed, when the issue began, any error message and the platform. Do not email passwords or payment credentials. Preserve available backups and hosting notices.
See how IDJoy plans and delivers the work ↗Scope and estimate
Get a scope that fits your project.
The fee depends on your requirements. IDJoy confirms deliverables, timing and price in writing before work starts.
Share the site or brief, the outcome you need and any requirements that affect the work. The estimate will state what is included and any separate costs.
Discuss the requirements ↗Review before you commit
Agree access and recovery before work starts.
For a suspected compromise, preserve hosting and security notifications and use a trusted administrator to restrict access where needed. IDJoy will confirm the assessment scope before making changes.
Review website hosting and maintenance ↗Your questions
Before you request a quote.
Can you fix a broken WordPress plugin?
IDJoy can assess the error, plugin, platform and backup position before confirming a repair scope. A fix depends on access and compatibility with the rest of the site.
Can you remove malware from a website?
IDJoy can review a suspected compromise and discuss recovery steps. The exact work depends on evidence, hosting access, backups and whether credentials or connected systems were affected.
Can you audit my website?
Yes. Define the questions the audit should answer, such as technical condition, usability, search visibility or content. The findings and recommendations will be scoped to that purpose.
Plan the next step
Useful reading and related services.
Your project
Discuss your website support and recovery project.
Send a short brief. IDJoy will confirm whether the work fits the service and what information is needed to estimate it.
Email IDJoy about this service Or email [email protected]